What Data We Collect and Why
When you open an account, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. We need this to verify your identity, process deposits and withdrawals, and keep your account secure. When you make
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a deposit, the transaction reference from your bKash, Nagad or Rocket transfer is logged against your account so we can match and confirm payments quickly. We also collect device data — your browser type, IP address and session timestamps — to detect unusual access patterns and
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protect your account from unauthorised use. We do not store your full mobile wallet PIN or password at any point. Data is retained for as long as your account is active and for a period after closure as required by applicable rules in eligible regions. We
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do not sell, rent or trade your personal data to marketing companies. Third parties we work with — such as payment processors who handle Nagad and Rocket transfers — are bound by data-handling agreements that limit how they use your information. You have the right to
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request a copy of what we hold, ask for corrections, or raise a concern with us directly through the support channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.